About VLS- Answers to shopping, shipping, and contact questions
General information regarding products, policies, and contacts can be found here.
- What are your business hours?
- How should I handle payments for your products or services?
- What do you stock?
- How long does it take to get my order?
- We are tax exempt. How do I avoid being charged tax?
- Do you sell used equipment?
- Do you buy used equipment?
- Do you offer clearance items?
- What warranties are available on your products?
- What is your Return Policy?
What are your business hours?
We are open from 8:30 a.m. to 5:30 p.m. EST, Monday through Friday. You may leave a voicemail for us at anytime or e-mail us. For addresses, check out our offices page.
How should I handle payments for your products or services?
For approved accounts, we will invoice on a net 30 day service. We also accept Mastercard, Visa, American Express and Discover cards (in addition to cash and checks).
What do you stock?
We regularly stock color filters (gel) from Rosco, GAMProducts and Lee. We also keep an inventory of patterns, lamps (bulbs), paint, connectors, safety cables, color frames, tieline, tape, cables, drafting templates and other miscellaneous lighting and scenic supplies.
How long does it take to get my order?
For in-stock items, our standard procedure is to ship via UPS Ground (ranging from 2-7 days depending on your location). Overnight service is also available. Please notify us if you need your purchase by a specific date; we will work to meet your needs. You may also stop in and pick up your purchases at any of our four offices. Please contact us for further details.
Do you sell used equipment?
We will sell used gear and lights that are still in top condition. Check out our page of Used Equipment for sale. For safety reasons, we will never sell used truss.
We do offer clearance items. Quantities and types of equipment may vary, so check our available clearance to see if we have what you need.
Products are carefully tested and inspected at the manufacturer and are warranted to be free of material and workmanship defects when shipped. Any equipment which is proven defective in material or workmanship will be repaired or replaced at our discretion upon written authorization, according to the terms of the manufacturer. Customer may be responsible for all shipping charges on warranty repairs. We will not assume any responsibility for labor expended or materials used to replace and/or repair equipment without our prior written authorization.
We hope you are pleased with the merchandise you purchased from us. If it fails to meet your expectations, please call us immediately. Merchandise can only be returned with prior authorization. Please call for Return Goods Authorization number (RGA). Any merchandise returned without authorization will be refused. To request an RGA, please provide the following information: reason for return, quantity, catalog part number(s), purchase order number and invoice number. Once you obtain an RGA, shipment can be made and the merchandise will be credited upon receipt. The RGA will be voided if merchandise is not received 30 days after date of issuance. Customer is responsible for shipping charges to return merchandise. Special, custom-made equipment or custom-cut material cannot be returned, except for defects in materials, manufacture or workmanship. All returns are subject to a 25% minimum restocking charge, plus any cost of reconditioning which, in our judgment, is deemed necessary. Freight and labor charges will not be credited.