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Service Technician

Cincinnati/Erlanger, Kentucky

JOB OPENING

SERVICE TECHNICIAN—Cincinnati/Northern Kentucky

SUMMARY: A full-time technical position for field service coverage in the US Midwest Region. Will provide testing and energizing control systems supplied by Vincent Lighting Systems; bench repair of electrical and electronic equipment, as well as in-field service. Provide customer support via phone or in person; execute equipment designs for Project and Product Sales. This position requires excellent customer service skills. It will be based in our Cincinnati (Erlanger, Kentucky) office.

DUTIES AND RESPONSIBILITIES:

  • Provide proper operation of lighting control equipment and be able to communicate with employees and customers regarding proper operation.
  • Provide inside support coordination and technical assistance for the outside technicians and sales offices.
  • Coordinate calendar and priority of work assignments with service administrator and project manager.
  • Execute custom work orders, repairs, and system turn-ons as assigned by the service administrator and project managers.
  • Coordinate as-built engineering documents with the Field Service Coordinator and Project Manager.
  • Answer technical questions regarding the proper installation and use of VLS provided lighting equipment by installing contractors and end-users.
  • Maintain proper records and files for:
  • All equipment that needs or has been repaired by the service department.
  • Project systems service activity.
  • Technical and engineering drawings and information.
  • Service department inventory of parts, swap out and repair equipment, supplies and tools.
  • Work with outside vendors to arrange for parts, supplies and additional repair services.
  • Initiate customer billing for service department activities.
  • Make recommendations for the purchase of supplies, equipment, and vendors for the department to the Field Service Coordinator.
  • Travel throughout a 5-state area as well as occasional nationwide travel.
  • Assist in the design, engineering and fabrication of new equipment and devices that Vincent Lighting Systems may provide for their systems.
  • Provide for a timely repair of Vincent Lighting Systems’ and customers’ equipment.
  • Perform other duties and assigned and directed.

QUALIFICATIONS AND EXPERIENCE:

  • A Bachelor of Arts in Technical Theatre or degree from a certified electronics school is desirable.
  • Must have 1-2 years in electronic and electrical repair.
  • Must have good communication skills (both written and verbal).
  • Must have excellent customer service skills (both written and verbal).
  • Must have good organizational skills, being prompt and accurate in submitting service reports, invoicing as well as monthly expense reports.
  • Must be able to travel throughout a 5-state area as well as occasional nationwide travel.
  • Working knowledge of lighting systems and their proper application is strongly desirable.
  • Previous knowledge and experience of proper operation of lighting control equipment is strongly preferred.
  • ETCP (Entertainment Technical Certification Program) Certified Entertainment Electrician is a plus.

TO APPLY: Send resume and cover letter to: Walt Weber, General Manager, Vincent Lighting Systems, 1420 Jamike Ave. #1 Erlanger, KY 41018 or email jobopp@vls.com. No phone calls please.

Vincent Lighting Systems is an Equal Opportunity Employer and a Drug-Free Workplace.

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